SEA has flourished since its inception, enhancing and strategically expanding
its entire product line to meet the dynamic needs of the automated workplace.
Since 1986, SEA has consistently been ranked as one of the Top One Hundred
independent software vendors by industry trade journals. A noted industry
analyst for Hambrecht & Quist, quoted by COMPUTERWORLD, described SEA
as a "high-quality and thoughtfully managed company."
SEA has NO debt, NO outside investors, and over its 30 years has been
self sufficient in meeting it's needs in terms of research, development,
and acquisitions. SEA has achieved this level of success by adhering
to its commitment to develop and enhance products based upon user input
and by backing these products with around-the-clock technical support
that our customers can always rely on. These policies have been implemented
by the President and Chief Executive Officer, Mr. Salvatore Simeone,
who believes strongly in this philosophy of user-driven development
and complete availability of high-quality technical support, 24 hours
a day 7 days a week. In selecting SEA's products, users can be confident
that our Product Development Teams are constantly working to create
product enhancements based on user input. To ensure this, SEA consistently
reinvests over 20% of annual revenues to research and development. This
conviction results in robust, user-driven software solutions.
SEA's product line provides the broadest range of functionality available
from any one software provider. Our suite includes, comprehensive Data
Center Solutions for JCL Management, DASD Data Management, security
management for RACF, output management, tape media management and console automation
along with Consulting and Training Services for all facets of Automated
Operations.
SEA's approach to long-term development is User-Driven based on input
from our many valued customers. In order to maximize customer satisfaction,
SEA will not acquire any product without a strong commitment from the
original development team to remain with that product throughout its
life cycle. We have found that this approach generates a high level
of dedication, expertise, and responsiveness. In addition, considerable
activity continues to be focused on developing software for the client/server
environment. SEA has expanded significantly its offerings in the client/server
environment including UNIX and NT based solutions.
SEA provides the highest quality technical support in the industry
for all of it's products, 24 hours a day, 7 days a week, worldwide.
SEA's Technical Support Department is divided into a three-tier architecture.
First-level support usually resolves over 90% of all questions or concerns,
if further help is needed, second and third level support is also available
to assist and provide solutions.
All second-level support personnel are members of Product Development
Teams. Third-Level support will put you in direct contact with the actual
lead programmers of a given product group. While most calls are solved
at the first-level, involvement with the entire technical support team
keeps SEA developers in closer contact with our customers. This procedure
enables our developers to respond more efficiently to the needs of the
user community.
Software Engineering of America continues to increase market share
and strengthen its entire product line with consistent product enhancements,
developments, acquisitions, and overall support. These activities are
all geared towards improving the depth of SEA's already impressive product
line. These diligent efforts to broaden the scope of its product line
have facilitated SEA's continued growth in its licensed user base, with
products now licensed in over 50 countries.
SEA has recently added to its headquarters a state of the art training
facility and holds a series of product seminars every few months throughout
North America, Europe, and Asia.
In spite of continued software industry consolidation and the shrinking
number of software choices available, SEA would like to assure customers
of our intent to remain a leading privately-held data software provider
in the industry.
Mr. Salvatore Simeone, President and CEO, is a member of the select
Chairman's Committee for the COMPUTERWORLD Smithsonian Awards nomination
process.